Frequently asked questions

First: restart the router (unplug for 30 seconds, plug it back in). If it doesn't restore, call us at 973 07 07 07 (Catalonia) or 974 12 01 01 (Aragon) or write to us on WhatsApp at 656 844 192. We have our own technicians who can visit your home the same day if needed.

Commercial support Monday to Friday from 9:00 to 20:00 in physical stores. Telephone technical support also available in extended hours. WhatsApp operational extended and monitored by people, not bots.

Yes. On all pages of bivid.es and bivid.cat you have the webchat at the bottom right. The first response is from an AI assistant that resolves 80% of questions instantly; if you need a person, escalate to the human team.

Four stores: Central Offices at Avda. Industria 414 Nave 2 (Lleida, 25191), BIVID Store Almacelles (Rambla Catalunya 8), BIVID Store Binéfar (Av. Nuestra Señora del Pilar 11), BIVID Store Cambrils (Sant Joan Baptista de la Salle 7). All with human support.

Yes. The Cybersecurity Pack 360 includes antivirus, antimalware, VPN for devices, phishing blocking and protected browsing for the whole family. Available for 5€/month additional to your fiber plan.

Parlem is a Catalan operator focused on Barcelona and metropolitan area, with a focus on Catalan language. Bivid is an operator originating in Lleida with national coverage. Bivid is usually cheaper in equivalent rates and has no commitment (Parlem has 3 months commitment on most plans). In rural coverage (Pyrenees, Aragon, Terres de l Ebre) Bivid reaches better.

Digi is known for very low prices (from 18€ fiber), but its customer service is the main weak point: saturated call center, no physical stores, installations with delays. Bivid costs a bit more but offers human support, own technicians, and physical stores. If you value pure price, Digi; if you value service, Bivid.

No. One of the key differences of Bivid versus large operators: the price you contract is the one you pay always. There are no automatic increases, no "the price goes back to being X after 3 months", no small print.

By bank domiciliation. The invoice is issued monthly, with VAT breakdown and detail of all services. If you are self-employed or a company, billing includes your CIF/NIF so you can deduct VAT.

Club Bivid is the free loyalty program for customers. You accumulate points for each month you are a customer and for referring friends. Points are redeemed for gifts, free months, discounts and exclusive offers.

No. Fiber installation is always free, with no commitment or small print. There is no setup fee, activation fee, or hidden charge. What you contract is what you pay.

With a rate equivalent to Movistar Fiber 600 Mb + Unlimited Mobile Line, you can save between 20 and 30 euros per month (over 300€ per year). Savings increase because Bivid doesn't raise the price after promotions.

The basic line costs 5€/month and the unlimited 19.90€/month. Both include unlimited minutes and national 5G coverage via Movistar network. No commitment, free portability and you can change plans whenever you want.

Yes. Mobile number portability is free and you don't lose your number. We process it for you without having to speak to your previous operator. The process takes 24-48 hours and doesn't leave you without service.

Bivid uses Movistar's network, which has the best 5G and 4G+ coverage in Spain (over 95% of the population). It works perfectly in all provinces, including rural areas where other virtual operators have problems.

Yes. All Bivid mobile lines are 5G SA (Stand Alone) via Movistar network. No additional cost over 4G: if your phone supports 5G and you're in a covered area, you automatically go to 5G.

Yes, from 26€/month: 300 Mb fiber + unlimited mobile line. The package includes Tivify Plus for free. It's our most popular rate and the one that offers the best value for money compared to Movistar, Orange or Vodafone.

Bivid fiber prices are 25€/month (300 Mb), 30€/month (600 Mb) and 35€/month (1 Gb symmetric). All without commitment, with WiFi 6 router included and free installation. The price you contract is what you pay always: no increases after the promotion.

No. All Bivid fiber plans are contract-free: you can cancel whenever you want, with no penalties. This is one of the main differences versus Movistar, Orange or Vodafone, which still require 12 or 24 months commitment.

Yes. On all plans (100, 300, 600 Mb and 1 Gb) download speed equals upload speed. This is key for remote work, uploading files to the cloud, smooth video calls and live streaming.

Between 3 and 7 working days from activation. If your building already has fiber deployed it could be the same day. For rural areas with wireless link, the typical timeframe is 7 to 14 days, including the technical visit to measure signal strength.

For 1-2 people who browse, work from home a little and watch Netflix, 300 Mb is more than enough. For families with remote work and 4K streaming, 600 Mb is the sweet spot. For large homes with intensive gaming, many IP cameras or video work, symmetric 1 Gb is the right choice. With Bivid you can change speed at any time at no cost.

It depends. In county seats and medium-sized towns in Catalonia and Aragon there is fiber deployed. In small villages we offer professional wireless link (30-100 Mb real), WiMax or fixed 4G. The fastest way is to check coverage with your exact address at bivid.es/cobertura.

If you move within our coverage area, we transfer the service for free. If you move outside coverage, you cancel with no penalty because there’s no lock-in period.

Yes. All plans include WiFi 6 router at no cost. If you need stronger coverage (large homes, multiple floors, thick walls), Prime WiFi adds additional mesh nodes for 4€/month.

Yes. The business fiber plan includes 1 Gb symmetric, 4-hour response SLA, optional fixed IP and 24/7 IT support. Professional wireless link is also available for warehouses and expanding industrial parks. Ask about the fiber + business mobile bundle.

Bivid Telecom offers fiber and 5G mobile throughout Spain. Fiber reaches directly in areas with our own network (Catalonia, Aragon and selected cities) and via wholesale agreements in the rest of the country. 5G mobile coverage reaches over 95% of the Spanish population via Movistar network.

Bivid Telecom is a Spanish telecommunications operator founded in Lleida in 2018. It offers symmetric fiber optic, 5G mobile, TV, alarm and cloud services throughout Spain, with physical stores in Lleida, Almacelles, Binéfar and Cambrils. Philosophy: fiber and mobile with no lock-in, stable prices and local human support.

Over 15,500 connected customers across Spain, according to data published in 2026. Most are in Lleida, Tarragona and Aragon, but national growth is accelerating since 2024.

Yes and no. Bivid is a national operator with local roots in Lleida: central offices at Avda. Industria 414 Nave 2, 25191 Lleida; physical stores in 4 provinces; own technicians and support in Catalan and Spanish. Unlike multinationals, support comes from someone who knows your area.

You can reach us by phone at 902 883 238 (general support), 973 07 07 07 (Catalonia) or 974 12 01 01 (Aragon). WhatsApp at 656 844 192. Email hola@bivid.store. Or visit any of our 4 physical stores.